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5x Field Service Engineer

Job Description

We have a current opportunity for a Field Service Engineer on a permanent basis. The position will be based in Schiedam. For further information about this position please apply.

The work activities:

  • Managing and coaching the field service staff, planners, technical and project support employees, customer service and order processing such that the objectives will be achieved.
  • Structuring operational tasks and activities.
  • Efficient division and organization of the tasks which are part of the total process from application till preparation of the invoice.
  • Stimulating a "we" feeling by coaching in a team-oriented way and by having structural consultation.
  • Delegating activities to direct reports and giving them space to perform activities in time, managing deadlines.
  • Developing and coaching of service employees, ensuring quality.
  • Responsible for personnel policy.
  • Conducting development interviews within Field Service, focused on flow-through and competencies and feedback about your own functioning.
  • In consultation with the Managing Director, Financial Manager and Business Development colleagues, establish a financial annual plan.
  • Managing offer requests, offer scoring percentages and order intake conform budget.
  • Managing revenue and margin versus budget.
  • Taking care of optimal profit margin and progress.
  • Formulating formation plans, annual plans and budget.
  • Optimizing business processes, such as automated processes and/or outsources.
  • Selecting, guiding and evaluating third parties related to outsourcing activities.

Your Requirements:

  • Bacher or Master degree in engineering or comparable.
  • Min. 5 years' work experience in a service (after sales) role in marine industry.
  • Experience of working in a global organization organized in a matrix structure.
  • Sound technical knowledge of equipment used for maritime and power generation industries.
  • Strategic mindset with proven track record of implemented innovations in service business.
  • Experience with implementing new products / services (on the technical side).
  • Excellent communicator with strong track record of service and management activities.
  • Fluent in spoken and written Dutch and English, additional foreign language are advantageous.
  • Ability to interact on all organizational levels with many different stakeholders.