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Field Service Engineer

Job Description

Our client is a global industrial and mechatronics solution provider and are looking to hire a Field Service Engineer to join their Robotics division.

Job Overview

To work as part of a small, professional Field Service Team providing service, support and maintenance to our clients Customers throughout the UK and Ireland.

Main Responsibilities

  • To provide Customers with repair services either in-house or on-site, alongside services for troubleshooting, maintenance and basic programming for robots on scheduled, emergency or 24/7 basis.
  • Diagnose, repair and maintain both 4- and 6-axis robot systems and associated controllers.
  • Respond to customer service issues by telephone / electronic means as required.
  • Document robot and related equipment performance, reporting the results for the purpose of troubleshooting, repair and restart of customer robot systems.
  • Complete detailed Field Service reports for all customer calls, document any service interventions in the CRM database and complete all related administration.
  • Coordinate responsibilities, activities and schedule with Field Service Team Leader, Team Members and Technical Manager to ensure customer satisfaction.
  • Communicate frequently with customers to ensure that all expectations are being met.
  • Liaise with the relevant our clients department in France for the return of parts under warranty.
  • Maintain full visibility of stock including spare parts, ensuring that the appropriate administration is completed, and relevant IT systems are updated in a timely manner.
  • Learn our clients robot programming language to be able to provide simple support and instruction.
  • To be included in the 24/7 on call rota. This may require response to call outs outside of standard working hours.
  • To deliver our maintenance/user training courses as and when required.

Skills & Qualifications

  • Full valid UK drivers licence with a good driving record
  • Valid Passport or capability to get a passport as international travel will be required.
  • Higher level Engineering Qualification or relevant
  • Minimum of 3 years automation and/or Technical Service experience
  • Willing to undertake travel up to 50% to 75% of the time
  • Experience of electrical/electronic and mechanical troubleshooting, preventative maintenance as well as repair and refurbishment.
  • Experience of reading and interpreting electrical/mechanical drawings and related technical documents.
  • Good communication skill, being comfortable liaising with all levels
  • To work using own initiative with minimal supervision.
  • Able to build strong Customer relationships
  • Good computer skills including Microsoft Office
  • Previous experience of working with SAP would be advantageous.