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Service Delivery Manager

Job Description

Xcede are proud to have an exciting opportunity to recruit a Service Delivery Manager for a true leader in advanced system integration with a focus on operational technology and digital transformation

They have the strongest order book they have ever seen and are consistently growing having never stopped recruiting during the last 2 years

Job Role: Service Delivery Manager - Operational Technologies

Location: Remote/Hybrid - UK

Salary: Up to £55,000 pa plus car allowance and fantastic benefits scheme

As a Service Delivery Manager you will be required to manage multiple contracts across their digital portfolio for a number of key clients. The role includes the management of engineers, SLA's and contract deliverables.

The Service Delivery Manager will ideally have some experience gained in delivering contracts based on Digital platforms/technologies, databases or software development. An understanding of the technologies delivered would be an advantage e.g. SQL, OSI PI, C#, ASP.Net, JavaScript etc.

Essential Requirements:

  • Ideally from a digital software / managed service background
  • At least 2 years demonstrable contract management experience within the OT digital software industry or similar background
  • Must be able to effectively communicate with all internal and external stakeholders
  • Must be commercially astute & be able to identify early commercial and technical risks/issues and find resolutions.
  • Must have demonstrable track record of achieving project timescales, margins, customer satisfaction and quality
  • Strong leadership skills, including team management experience
  • Current driving license and must be prepared to travel.

What they promise to offer:

  • 25 days holiday plus bank holidays
  • Flexible working
  • Pension
  • Life assurance policy
  • Private health care
  • Lifestyle screening
  • Salary sacrifice programme
  • Mental health assistance programme
  • Cycle to work scheme
  • Green car scheme
  • Support in achieving professional engineer status (IEng, CEng) and professional memberships fees covered