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Software Support Engineer

Job Description

Earthstream are proud to have an exciting opportunity to recruit a Software Support Engineer for a true global leader based in Oslo who provide digital transformation services to an industrial client base

Job Role: Software Support Engineer

Location: Oslo

Salary: 86,000 - 108,000 NOK pa plus bonus and fantastic benefits scheme

  • Research and troubleshoot issues involving all aspects of Digital solutions, including configuration, user interface, network and communication connectivity and performance, Cloud and on-premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems such as ERP, PLM and Quality
  • Developing conceptual knowledge of professional discipline which may include support roles with specialized expertise or technical knowledge in broad area
  • Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area
  • Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters
  • Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and company. Exchanges technical information, asks questions and checks for understanding
  • Participate to on-call rotations, usually a week per month
  • On site work in Nydalen, Oslo. Partial remote work possible within 1hour driving distance. Work from home ~30%

Essential Requirements:

  • This role requires advanced experience in the Services & Digital Implementation Services
  • Knowledge level is comparable to a master's degree in Electrical Engineering, Computer Software, or equivalent from an accredited university or college (or a high school diploma with at least 6 years of relevant experience)
  • As an engineer, it is preferred that you possess experience in software support or software development for a comparable role
  • Your technical skills should include C++ (medium level)
  • Ability to draft technical documents
  • The ideal candidate for this position should exhibit exceptional communication skills, attention to detail, and the ability to work independently
  • Fluency in English both written and verbal, is a mandatory requirement. Norwegian nice to have