Customer Success Manager

Customer Success Manager – Join a Leading UK Automation Innovator
Salary: Up to £65,000 car allowance, bonus, pension, private healthcare
Location: West Midlands (Remote/Hybrid with travel to client sites)
Benefits: 25 days’ holiday bank holidays, flexible working, personal development programs

Are you passionate about building trusted client relationships and driving customer success? Join a renowned UK automation solutions provider and systems integrator, delivering cutting-edge solutions to industries like manufacturing, automotive, and marine.

The Role:
As a Customer Success Manager, you’ll be key to retaining and growing our service contract portfolio. You’ll:

• Develop and execute customer success plans to maximize product utilization
• Prepare and negotiate contract proposals, ensuring on-time renewals
• Build strong client relationships, attending performance reviews and advocating for their needs
• Analyze performance data to drive growth and identify cross-selling opportunities
• Collaborate with Sales, Engineering, and Finance to deliver exceptional service

About You:

• Proven experience as a Customer Success Manager, Contract Manager, or similar
• Exceptional communication and relationship-building skills
• Consultative selling experience with technical aptitude
• Highly organized, proactive, and passionate about customer success
• Communications or marketing degree preferred
• Comfortable with travel for client meetings

Why Join Us?
Be part of a dynamic, inclusive team at a company celebrated for quality, innovation, and partnership. Enjoy a vibrant culture that values work-life balance, diversity, and professional growth, with benefits like flexible working, a performance bonus, and tailored training programs.